Frequently Asked Question

Production, Rush Order, Minor Change

 

How long until my headpiece or wedding details order finished?

Almost every product that we created is made to order. Your piece will be finished and shipped in about 2-5 weeks (exclude shipping times) after purchase. That’s only an estimated time, on the process, your order can finish earlier. Remembering that everything is made manually by hand and require detailed craftsmanship, we highly recommend that you place your order sooner than later to ensure that you’ll received your piece before D-Day.

 

Is there a ready stock product?

If there is a ready stock product, we’ll write it down on product details. Later, we’ll organize ready stock product in one separated folder. We’ll ship the ready stock product within one week or less after your purchase.

 

I need my piece immediately, can you make it less than 2 weeks?

Yes, we accept rush order with additional “rush order” fee. We can finish your piece within 1 week after your rush order confirmation. Please contact us prior to purchase for a rush order, so we can ensure that we have room in our schedule to meet your request.

 

I like your Headpiece model #xx but I want to customized it a little bit. Is it possible?

Sure, we love to hear your request about minor change on your headpiece, it’s free of charge anyway..

 

Do you accept custom order request?

Yes! You can request a completely new design, with additional custom order fee. Please contact us further for the details.

 

What kind of material do you use?

We use fine silk, brocade, cotton, French & Italian Lace. Note that every flower that we made is handmade, it may be slightly different from one another. On some Headpiece, we use a Russian veil, feathers, and other fine quality material from Our Country, Japan, Korea, UK, and US We will specify the materials on every product details.

 

For a conversation about order details,  we recommend not by phone, so the conversation details can be saved.

For further question, feel free to contact us by email:

signatureweddingdetails@gmail.com

Thank You..